FAQs
Where can I send my knitted items? Do you have a pattern?
You can mail your Freepost parcels (no label needed) to our main distribution centre in South Shields at the following address:
Freepost RUAT-JRGK-YXEB
The Mission to Seafarers, Flying Angel Cellar Club
53 Mill Dam, South Shields, Tyne and Wear, NE33 1EQ
If you need a Knitting pattern, please click here:
Can I have your bank account details for a donation?
Should you wish to donate by bank transfer, you can use the details below:
- Payment to: The Mission to Seafarers
- Account address: HSBC Bank, 1-3 Bishopsgate, London EC2N 3AQ
- Account: 31310496
- Sort code: 40-02-31
- Please also indicate the reference number or name as this will enable us to link the gift with the name of the donor.
How else can I donate?
Alternatively, you can donate online here:
or send us a cheque to: The Mission to Seafarers, 1st floor, 6 Bath Place, Rivington Street, London, EC2A 3JE
I am a seafarer and I need accommodation
The Mission cannot provide accommodation, but other organisations can help as per details below:
- SAIL Seafarers’ Advice and Info line, Tel: 0800 160 1842 Email: advice@sailine.org.uk
- MNWB Merchant Navy Welfare Board Email: enquiries@mnwb.org.uk Tel: 023 8033 7799.
- ISWAN’s Seafarer Help Tel: +44 (0)20 7323 2737 email: help@seafarerhelp.org
- QVSR – The Queen Victoria’s Seamen’s Rest Tel: 020 7987 5466 https://www.qvsr.org.uk/
I am a seafarer and I need financial assistance, justice, or welfare advice
You can contact our CrewHelp Team by emailing crewhelp@mtsmail.org
I am a seafarer and I need to contact a centre for Shopping, SIM Cards, Transportation etc.
You can locate and contact the relevant centres directly by clicking here:
I am a seafarer looking for a job in the maritime sector
The Mission does not offer employment advice or opportunities, but you can contact https://www.seafarerhelp.org/en/help/seeking-employment
I am an individual looking for a job with the Mission
Vacancies at The Mission worldwide are advertised on our Careers page here:
Requests for job information packs/ application forms email jobs@missiontoseafarers.org
I need a speaker at an event
Please send your query to our Regional Director for Europe, Steve Morgan at info@missiontoseafarers.org
How can I order Christmas Cards?
You can purchase Christmas Cards on our digital shop here:
Please note: the shop is only available for a limited number of weeks a year.
What do I do if I have a query about the Christmas cards I ordered?
If you have any query about your order or need to set up a “Sales or Return” please contact our suppliers Impress Publishing directly on 01227 811 622.
I have a query on family history or need to have access to historical archives
The Mission to Seafarers is unable to access historical archives, but you can get in touch with the Hull History Centre which holds the historical records of The Mission to Seafarers
(port reports, press cuttings, film etc).
Hull History Centre
Worship Street
Hull, HU2 8BG
Email: c.weatherall@hull.ac.uk
Tel: 01482 317506
www.hullhistorycentre.org.uk
Your local library/archive may also have information about your local centre.
The National Archives hold records of Royal Navy and Merchant Navy personnel.
The National Archives
Kew, Richmond, Surrey
TW9 4DU
Tel: 020 8876 3444
www.nationalarchives.gov.uk
The National Maritime Museum holds other records.
The website has some excellent online guides to help your research.
The National Maritime Museum
Park Row, Greenwich, London
SE10 9NF
Tel: 020 8312 6565
www.rmg.co.uk/national-maritime-museum
I am looking for a ticket for the Festival of Nine Lessons and Carols and/or other events
Please check our Events page here:
I have a Media/Press query
Please contact our Press Office Team via email: pressoffice@missiontoseafarers.org and one member of staff will be in touch with you.
I would like to order a Sea Sunday pack
You can check our Sea Sunday page at https://missiontoseafarers.platformstaging.co.uk/sea-sunday or email our Sea Sunday team at SeaSunday@missiontoseafarers.org
I need promotional material and/or Gift Aid Donation Envelopes
For promotional material such as posters, leaflets, donation envelopes etc. please email info@missiontoseafarers.org
I have a query regarding Direct Debit, Gift Aid or donations
Please email info@missiontoseafarers.org (or our switchboard number on + 44 (0) 20 7248 5202 )
I would like to amend my contact details or stop receiving communications from The Mission to Seafarers
Please email info@missiontoseafarers.org (or our switchboard number on + 44 (0) 20 7248 5202 )
I would like to set up a free tribute page and/or collect donations and Gift Aid Donation Envelopes in Memory of a loved one
Please visit missiontoseafarers.platformstaging.co.uk/set-up-a-memorial, email info@missiontoseafarers.org (or our switchboard number on + 44 (0) 20 7248 5202 )
I would like to leave a legacy to The Mission to Seafarers
Please email Loris Sanson Loris.Sanson@missiontoseafarers.org
Our ports and Seafarers Centres
For information on the ports we work in or to contact a seafarers centre visit our ports page
Media enquiries
If you’re a journalist, you can reach us on pressoffice@missiontoseafarers.org or +44(0)20 7246 2946
Please only use this email and phone number if you’re a journalist.
Make a complaint
If you wish to make a complaint about the charity please follow the link here to view the complaints procedure
Talk to us
We’re always happy to hear from you, so please do get in touch if you have a query.
You can also write to us at our international headquarters:
The Mission to Seafarers,
1st Floor, 6 Bath Place,
Rivington Street,
London,
EC2A 3JE
Or phone us on +44(0)20 7248 5202
We are open on Monday – Thursday from 9 am to 5 pm, and from 9 am to 4 pm on Fridays (we are closed on the weekends). UK time. Drop us a line!